STROLL
Mobile VR, AR experience.
Deliverables: Research, Personas, Wireframes, Hi-fi Mock-ups, Feature Definition, Userflow for VR, Storyboards for VR (unfinished).
YEAR: 2020
LENGTH: 3 days
PROBLEM STATEMENT: Your school wants to strengthen the community by encouraging experienced students to connect with new students and help them adjust to campus life. Design an experience that allows mentors and mentees to discover each other. Consider the needs of both mentors and mentees, including how someone may become a mentor and how to connect mentors to mentees.
PROCESS & SOLUTION:
RESEARCH: Understanding the context to identify the true problem.
USERS
I conducted 10 informal user interviews and used user survey data collected from an existing mentorship program to create aggregated personas of our Mentor & Mentee.
SERVICES
With my personas in mind, I evaluated them in context of 2 existing mentorship services within OCAD University, my target environment. One was Ten Thousand Coffees, a mobile mentorship app.
GOALS
I was able to synthesize three main user goals for both Mentors and Mentees.
PAIN POINTS
Surprisingly, the main issues were not within the matching process, but rather in the pre- and post- match process.
From the two main pain points I found, I devised How Might We statements.
SOLUTIONS: Fixes that don't just solve pain points, but align with user goals and motivations.
SOLUTION #1: Systematic
Keeping the user goals in mind, I brainstormed solutions to the HMW statements. The first solution was a systems design answer that used early adoption to expand the user base and tiered profiles to ensure continued use.
SOLUTION #2: Service
The second solution on how we, as a service provider, could ensure that the Mentor/Mentee relationship would have the most value with the least effort on their part. The match is only the start-- the real relationship starts afterwards, and is where most pairs falter.
